Contact HXLightzShop
We're committed to providing exceptional customer service before, during, and after your purchase. If you have any questions about your order, installation, shipping, warranty, or anything else, our support team is here to help.
Customer Support
Whether you need an update on your order, help with installation, replacement parts, warranty information, or a return, our dedicated support specialists are ready to assist you.
Email Us
You can reach us directly at:
We aim to respond as quickly as possible during business hours.
Need Help With Your Order?
If something isn't right with your order, please don't worry—we're here to help. Most questions regarding delivery, damaged items, missing parts, replacements, or refunds can be resolved quickly by contacting our customer support team.
Before opening a payment dispute or chargeback, we kindly ask that you contact us first. Our team is committed to finding a fair and timely solution, and the vast majority of customer inquiries are resolved directly through our support team.
Order Updates
Shipping status, tracking information, delivery questions.
Installation Help
Assistance with assembling and installing your lighting.
Returns & Warranty
We're happy to help with replacements, returns and warranty claims.
Our Team Is Here For You
At HXLightzShop, we believe great customer service is just as important as great products. Every email is reviewed by a member of our support team who is dedicated to helping you resolve your questions as quickly and efficiently as possible.
Email Our Support Team